Frequently Asked Questions
Everything you need to know about enhancing your home with Primacol.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our specialized freight partners will contact you within 48 hours to schedule a delivery window that fits your schedule.
Do you offer international shipping for home goods?
Currently, Primacol ships to the continental United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy if a product doesn't fit my space?
We offer a 30-day satisfaction guarantee. If an item doesn't meet your expectations or fit your home's aesthetic, you can return it in its original packaging for a full refund, minus return shipping costs.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at Primacol. All our wooden furniture is crafted from FSC-certified timber, ensuring that your home improvements support responsible forest management.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer interest-free financing options through Affirm.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your package's journey in real-time.