Returns & Exchanges

At Primacol, we want you to be completely satisfied with your home improvement purchases. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to begin the return process.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original packaging, ensuring all seals are intact to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.